Jack in the Net Privacy Policy

At Jack in the Net, we believe that you can have great products and great privacy. This means that we strive to collect only the personal data that we need. The personal data Jack in the Net collects depends on how you interact with Jack in the Net. When you interact with Jack in the Net in any way via any medium, we may collect a variety of information, including:

Account Information.
Your Jack in the Net ID and related account details, including email address, devices registered, account status, and age.

Device Information.
Data from which your device could be identified, such as device serial number, or about your device, such as browser type.

Contact Information.
Data such as name, email address, physical address, phone number, or other contact information.

Payment Information.
Data about your billing address and method of payment, such as bank details, credit, debit, or other payment card information.

Transaction Information.
Data about purchases of Jack in the Net products and services or transactions facilitated by Jack in the Net, including purchases on Jack in the Net platforms.

Fraud Prevention Information.
Data used to help identify and prevent fraud, including a device trust score.

Usage Data.
Data about your activity on and use of our offerings, including browsing history; search history; product interaction; crash data, performance and other diagnostic data; and other usage data.

Location Information.
Geographical location data.

Government ID Data.
In certain jurisdictions, we may ask for a government-issued ID in limited circumstances, or as required by law.

Other Information You Provide to Us.
Details such as the content of your communications with Jack in the Net, including interactions with customer support and contacts through social media channels. You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have, or provide support.

Jack in the Net may receive personal data about you from other individuals, from businesses or third parties acting at your direction, from our partners who work with us to provide our products and services and assist us in security and fraud prevention, and from other lawful sources.

Jack in the Net may collect data about you from other individuals — for example, if that individual has sent you a product or gift card, invited you to participate in a Jack in the Net service or forum, or shared content with you.

At Your Direction.
You may direct other individuals or third parties to share data with Jack in the Net.

We may also validate the information you provide — for example, when creating a Jack in the Net ID, with a third party for security, and for fraud-prevention purposes. For research and development purposes, we may use datasets such as those that contain images, voices, or other data that could be associated with an identifiable person. When acquiring such datasets, we do so in accordance with applicable law, including law in the jurisdiction in which the dataset is hosted. When using such datasets for research and development, we do not attempt to re-identify individuals who may appear therein.

Jack in the Net uses personal data to power our services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with law. We may also use personal data for other purposes with your consent.

Jack in the Net uses your personal data only when we have a valid legal basis to do so. Depending on the circumstance, Jack in the Net may rely on your consent or the fact that the processing is necessary to fulfil a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations. If you have questions about the legal basis, you can contact us.

Power Our Services.
Jack in the Net collects personal data necessary to power our services, which may include personal data collected to personalise or improve our offerings, for internal purposes such as auditing or data analysis, or for troubleshooting.

Process Your Transactions.
To process transactions, Jack in the Net must collect data such as your name, purchase, and payment information.  Sometimes this information may not be collected or stored by Jack in the Net directly, but through a payment provider such as Stripe or PayPal.

Communicate with You.
To respond to communications, reach out to you about your transactions or account, market our products and services, provide other relevant information, or request information or feedback. From time to time, we may use your personal data to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Jack in the Net, you may not opt out of receiving these important notices.

Security and Fraud Prevention.
To protect individuals, employees, and Jack in the Net and for loss prevention and to prevent fraud, including to protect individuals, employees, and Jack in the Net for the benefit of all our users, and prescreening or scanning uploaded content for potentially illegal content.

Comply with Law.
To comply with applicable law — for example, to satisfy tax or reporting obligations, or to comply with a lawful governmental request.

Jack in the Net does not use algorithms or profiling to make any decision that would significantly affect you without the opportunity for human review.

Jack in the Net retains personal data only for so long as necessary to fulfil the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as required by law. We will retain your personal data for the period necessary to fulfil the purposes outlined in this Privacy Policy and our service-specific privacy summaries. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible under law.

Jack in the Net may share personal data with service providers who act on our behalf, our partners, or others at your direction. Further, Jack in the Net does not share personal data with third parties for their own marketing purposes.

Service Providers. Jack in the Net may engage third parties to act as our service providers and perform certain tasks on our behalf. All service providers are expected to uphold this privacy policy.

At times, Jack in the Net may partner with third parties to provide services or other offerings. Jack in the Net requires its partners to protect your personal data.

Jack in the Net may share personal data with others at your direction or with your consent. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you where there is a lawful basis for doing so, if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users, or in the event of a reorganisation, merger, or sale. If you purchase a subscription in a third-party app or within Jack in the Net, we create a Subscriber ID that is unique to you and the developer or publisher. The Subscriber ID may be used to provide reports to the developer or publisher, which include information about the subscription you purchased and your country of residence. If you cancel all of your subscriptions with a particular developer or publisher, the Subscriber ID will reset after 180 days if you do not resubscribe. This information is provided to developers so that they can understand the performance of their subscriptions.

Jack in the Net’s websites, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us to better understand user behaviour including for security and fraud prevention purposes, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches.

Communications Cookies.
These cookies are used to enable network traffic to and from Jack in the Net’s systems, including by helping us detect any errors.

Strictly Necessary Cookies.
These cookies are set as required to provide a specific feature or service that you have accessed or requested. For example, they allow us to display our websites in the proper format and language, to authenticate and verify your transactions, and to preserve the contents of your Bag when shopping online at our website.

Other Cookies.
These cookies are used to understand how visitors interact with our websites and online services, including by helping us to assess the effectiveness of advertisements and web searches. Jack in the Net also uses these cookies to remember choices you make while browsing, so we can provide you with a customised experience.

By using our website or other services you consent to the use of these cookies. If you do not consent then do not continue to use our website or other services.  If you want to disable cookies and you’re using the Safari web browser, choose “Block all cookies” in Safari’s privacy settings. If you are using a different browser, check with your provider to find out how to disable cookies. Certain features of the Jack in the Net website may not be available if all cookies are disabled.

In addition to cookies, Jack in the Net uses other technologies that help us achieve similar objectives.

In some email messages Jack in the Net sends to you, we provide a “click-through URL” that links you to content on the Jack in the Net website. When you click one of these URLs, they pass through a separate server before arriving at the destination page on our website. We track this click-through to help us determine interest in particular topics and measure whether we are communicating with you effectively. If you prefer not to be tracked in this way, you should not click graphic or text links in email messages.

Pixel tags enable us to send email messages in a format that you can read, and they tell us whether mail has been opened. We may use this data to reduce or eliminate messages sent to customers.

Jack in the Net generally treats data we collect using these cookies and similar technologies as non-personal data. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal data by local law, we also treat these identifiers as personal data. In addition, Jack in the Net sometimes combines non-personal data collected from these technologies with other personal data Jack in the Net holds. When we combine data in this way, we treat the combined data as personal data for purposes of this Privacy Policy.

Ads may be displayed across the Jack in the Net website and platforms.  Please refer to your device settings to see how to disable personalised ads. These settings will also depend upon your choices within individual browsers and social media platforms.